Delivery Information & Shipping
£3.99 UK delivery for orders under £50. Delivery within 2 to 3 working days.
Free delivery across the UK on orders over £50. Delivery within 2 to 3 working days.
All delivery will require a signature. Please provide a correct address at which the parcel can be signed for.
International delivery information
Royal Mail International Signed for; for all orders:
Orders within the EU - £13 shipping Cost
Orders outside the EU - £19 shipping Cost
Please note that the customer is responsible for any customs or other related charges. The duration of the shipping depends on the destination. Usually reach destination between 5- 15 working days. We cannot guarantee shipping time as this depends entirely on the courier service. For any concerns, please send us an email at INFO@EEISE.COM
We deliver to the following countries: All EU Countries, Non EU Countries: Australia, Andora, Balearic Island, Brazil, Canada China, Hong Kong, Iceland, Japan South Korea, Malaysia, Luxembourg, France, Monaco, Norway, Russia, Singapore Switzerland USA, United Arab Emirates, Taiwan Madeira and many more…
We are not responsible for any shipping delays caused by the carrier or the destinations customs department.
Please note that any import duty and taxes incurred for shipping to certain destinations are the responsibility of the customer.
We will send you a notification with a tracking number when your order has been dispatched via email.
EXCHANGE & RETURN POLICY
To print a return form, please click and download here
CAN I EXCHANGE MY ITEM?
Yes, items can be returned within 14 working days providing it is returned unworn, in its original condition. Please note that the customer will pay the return cost.
MY ITEM IS WRONG OR FAULTY
If we have sent the wrong item to you, we will give you a full refund + the delivery charges you have paid. Please contact customer service via email (INFO@ EEISE.COM) to advise you what to do.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Please contact our customer service via email for instructions and authorisation. You must return the item to us within 14 days from the date of delivery for exchange. All items returned must be unused and in their original condition and packaging. Please use the returns form and include it inside your parcel when sending your return back to us.
WHEN WILL I GET MY REFUND?
We will process your refund within 1-3 working days after receiving the item back. When we process your refund, we will notify you by email.
HOW DO I RETURN AN ITEM?
Please download a return form here (Return Form)
Please print out the form, complete it clearly and enclose it in the return parcel along with a copy of your original invoice.
WHERE TO RETURN THE ITEM?
EEISE. LONDON, 49 Anerley Road, Boutique, London, SE19 2AS, United Kingdom
PLEASE RETURN YOUR PARCEL BY TRACKING METHOD
Please request a proof of postage from the post office/courier service. We strongly recommend you using a trackable method of postage to send items back or similar method, for example Royal Mail Signed For which provides you with a tracking number. Please follow these advices, because in the vent where the item gets lost in the normal post, we regret we are not responsible for any items not received. By using trackable method of delivery, in event where your item get lost, this enable you to claim compensation from your chosen delivery company. Please keep your postage receipt safe until you return refund has been processed. We will refund you via the payment method initially used to pay the item. The refund will be processed between 1- 5 working days from the date we receive your returned parcel. After refund is issued please allow up to 30 working days for the refund to reach your account. Your bank or card issuer has dictated this period of time and we have no control whatsoever.
Please contact us after 30 days, if refund has not been received after 30 days of returning your item(s) to us on our Contact us section.
Please provide proof of purchase for any returns/exchange items, as we will not be able to proceed to your refund without proof of purchase.